The COI Group started in the early 1990's to help organisations, teams and leaders operate at their most effective.
We first became known through the development of a successful change and business improvement process called Profiling and our widely used 19 driver business effectiveness improvement model.
Profiling is based on a set of best practice guiding principles for effective change and business improvement. For example:
- Any change or improvement initiative must be based on the best possible objective information about the issue - no hunches allowed!
- Causal analysis is critical - do not move forward until all underlying causes are identified - never implement change to address symptoms - instead develop actions to address causes.
- Effective change can only take place once employees fully support (note: they don't necessarily need to agree) the developed business improvement initiative... and so on. For a full paper on these principles please contact us.
Of course the articulation of these principles is the easy part. The challenge was making it happen; particularly for large organisations
where sheer scale is an issue. To do this we developed a suite of internet based Profiling software tools to guide and support leaders and their team's through a straightforward 3 step (M-I-M or Measure - Improve - Monitor) continuous improvement process. Over the past ten years these products and our associated organisational surveys have grown in range and scope to help deliver day in day out improvement to tens of thousands of leaders and their team's.
